Shipping Information

At Xiaopeng Trading Co., Ltd., we strive to offer fast, reliable, and affordable shipping for all our customers, no matter where you are in the world.

Free Worldwide Shipping

We are proud to offer free worldwide shipping on all orders. Whether you’re located in the United States, Europe, Asia, or anywhere else, your order will be delivered to your doorstep without any additional shipping fees.

Processing Time

• Order Processing: Once you place an order, it will be processed within 1-3 business days. During peak times, processing may take slightly longer, but we’ll keep you updated every step of the way.
• Order Confirmation: After your order is processed, you will receive an order confirmation email with your order details and shipping tracking information.

Delivery Time

Delivery times vary depending on your location. Typically, orders are delivered within the following time frames:

• United States: 7-15business days
• Canada: 7-15 business days
• Europe: 7-15 business days
• Asia & Rest of the World: 10-14 business days

Please note that these are estimated delivery times. Actual delivery may take longer due to customs processing or other unforeseen delays.

Tracking Your Order

Once your order has been shipped, you will receive an email with tracking information so you can monitor the status of your delivery. If you don’t see your tracking number, please check your spam folder, or feel free to contact us for assistance.

Customs & Import Duties

• International Orders: For customers outside the United States, please be aware that your order may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. These charges vary by country and are not included in the price of the product or shipping cost.
• Customs Delays: Occasionally, packages may experience delays at customs. We recommend checking with your local customs office if you have concerns about delays in your country.

Lost or Damaged Orders

If your order is lost or damaged during transit, please contact us immediately at contact@xiaopengtrading.com. We will investigate the issue and help you resolve it promptly.

Contact Us

If you have any questions or need further assistance with your order or shipping, please don’t hesitate to contact us at contact@xiaopengtrading.com. Our customer service team is here to help!

Thank you for shopping with Xiaopeng Trading Co., Ltd.. We look forward to delivering your beautiful ballet wear!