Privacy Policy

At Xiaopeng Trading Co., Ltd., we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and make a purchase.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect personal information when you visit our website, make a purchase, or sign up for our newsletter. This information includes:

  • Personal Identification Information: Name, email address, phone number, shipping address, billing address, and payment information.
  • Non-Personal Identification Information: We may collect information such as browser type, device type, IP address, and browsing behavior on our site through cookies and similar technologies.

2. How We Use Your Information

The information we collect is used for various purposes, including:

  • Order Processing: To process and fulfill your orders, including shipping and billing.
  • Customer Support: To assist with any inquiries, concerns, or support requests.
  • Marketing and Communication: To send promotional emails, newsletters, and product updates (you can opt out at any time).
  • Website Improvements: To improve our website’s functionality, user experience, and to analyze site traffic.

3. How We Protect Your Information

We take your privacy seriously and implement a variety of security measures to maintain the safety of your personal information. All sensitive payment data is processed via secure, encrypted servers and we do not store sensitive credit card details on our systems.

  • Encryption: We use industry-standard encryption technologies, such as SSL (Secure Socket Layer), to protect the transfer of your data.
  • Access Control: Only authorized personnel have access to personal information to perform their job functions.

4. Sharing Your Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted partners who assist us in operating our website, conducting our business, or providing services to you, such as payment processors, shipping companies, and email marketing services. These third parties are obligated to keep your information confidential and are only permitted to use it for the purposes specified by us.

We may also disclose your information if required by law or if we believe such action is necessary to comply with legal obligations, enforce our website policies, or protect our rights or the safety of others.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and personalize content. A cookie is a small file stored on your device that helps us remember your preferences and improve site performance. You can set your browser to refuse cookies, but this may affect your experience on our site.

We may also use third-party tools like Google Analytics to track website activity and usage. These tools may collect information such as how visitors interact with our website and what pages are most frequently visited.

6. Third-Party Links

Our website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for the content or practices of these sites. We recommend you review the privacy policies of any third-party sites before providing any personal information.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete data.
  • Deletion: You can request the deletion of your personal information, subject to certain legal obligations.
  • Opt-Out: You can opt out of marketing emails or unsubscribe from our newsletter at any time by clicking the “unsubscribe” link in the email.

To exercise these rights, please contact us at contact@xiaopengtrading.com.

8. Children’s Privacy

Our website is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at:

Thank you for trusting Xiaopeng Trading Co., Ltd. with your personal information.

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