Refund and Returns Policy
At Xiaopeng Trading Co., Ltd., we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we offer a 30-day return policy to ensure your peace of mind. Please read the following guidelines for returns and refunds:
1. Return Period
You have 30 days from the date of delivery to request a return or exchange for most products purchased from Xiaopeng Trading Co., Ltd..
- 30-Day Return Window: If you are not satisfied with your purchase, you can return it within 30 days from the date you received it.
- Condition of Items: All items must be unused, in original condition, and with the original packaging, tags, or labels attached. Items that show signs of use or are damaged will not be eligible for a return.
2. How to Initiate a Return
To initiate a return, please follow these simple steps:
- Contact Us: Email us at contact@xiaopengtrading.com with your order number and the reason for your return request.
- Return Authorization: Once we receive your return request, we will review your inquiry and provide you with a Return Authorization. If your request meets our return policy requirements, you will be given instructions for how to return the item(s).
- Shipping Instructions: You will need to ship the product(s) back to us using a tracked shipping method. Please note: You are responsible for the return shipping cost unless the item is defective or we made an error with your order.
3. Refunds and Exchanges
- Refunds: Once we receive your returned item and confirm that it is in original, unused condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 7-10 business days for the refund to appear in your account, depending on your bank or payment processor.
- Exchanges: If you wish to exchange an item for a different size, color, or product, please contact us within 30 days of receiving your order. We will guide you through the exchange process. You may be required to return the original product first before we send the new one.
4. Non-Returnable Items
The following items are not eligible for return:
- Items marked as “final sale” or “non-returnable” at the time of purchase.
- Products that have been worn, washed, or altered.
- Items that are damaged due to misuse or improper handling.
- Personalized items or custom-made products.
5. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at contact@xiaopengtrading.com. We will provide you with a return shipping label and arrange for a replacement or refund at no additional cost to you.
6. Return Shipping Costs
- Return Shipping for Non-Defective Items: Return shipping is the responsibility of the customer unless the item is defective, damaged, or incorrect.
- Return Shipping for Defective Items: If the product is defective or we made an error, we will provide a prepaid return label for you to return the item at no cost.
7. Order Cancellations
If you wish to cancel your order before it has been shipped, please contact us as soon as possible at contact@xiaopengtrading.com. Once an order has been processed and shipped, we cannot cancel it, but you may initiate a return once you receive the item.
8. Customer Support
If you have any questions or need assistance with the return process, please feel free to reach out to us at contact@xiaopengtrading.com. Our customer support team is here to assist you.
Summary
- 30-Day Return Window: Return or exchange within 30 days of receiving your order.
- Condition: Items must be unused and in original condition.
- Refund Process: Refunds are processed to the original payment method.
- Return Shipping: Customer is responsible for return shipping, unless the item is defective or incorrect.
Thank you for shopping with Xiaopeng Trading Co., Ltd.. We want you to be fully satisfied with your purchase and are happy to assist you with any return or exchange requests.